Customer service jobs are some of the most popular telecommuting jobs available. There are many different duties and jobs a customer service agent performs. Customer service workers can make an average of $9 to $15 an hour with good customer service employees making up to $65,000 a year. A high school diploma with little to no experience is usually all that is required to get a job in customer service. Many customer service reps are able to learn on the job. A PC and a dedicated phone line is preferred. The best customer service related positions are listed below.
We find thousands of telecommuting jobs every day and customer service jobs are always the most available. Every company needs a customer service representative so these jobs are constantly in demand. Job seekers searching for a customer service job are five times more likely to find a job and get hired than people searching for other telecommuting jobs, says Angela Kane (Senior Customer Service Representative for HEA-Employment.com)
Customer Service Representative (CSR)
Customer service representatives are the most popular and most offered of the customer service jobs. Customer service reps can do a variety of tasks and jobs but their main duty is taking or making calls to customers or clients of a business and offering assistance. Customer service agents are needed in every company and they are a critical and core part of any business. Companies with good customer service are usually very successful so customer friendly employees are a necessity.
Email Representative
Email representatives answer emails from customers and provides assistance or directs the question to the appropriate department for handling. Email reps perform many of the same duties as a customer service representative mainly via email or online. All customer service positions usually require some email correspondence. More customers are using email as the preferred method to receive basic or non-emergency assistance. Even though it is slow to get a response with most emails taking 24 to 48 hours to get answered, it is a very convenient option for people who do not have the time to call a company’s customer service department.
Sales Associate
Sales associates are similar to telemarketers. They handle the sales portion of a customer service department and are considered the most important segment. Sales associates are very important to a business because they can account for over 25% to 50% of company’s sales. Prior sales experience is preferred.
Technical Support Representative
Technical support representative mainly handle the technical issues or questions of a business. They are mostly required for companies in the information technology industry. Technical support representatives assist customers with computer or equipment issues. Representatives have to know about the product, how to operate the product and how to fix common problems. A special class or course is usually required to work as a technical support representative. The salary is also higher with representatives making more than $18 an hour.
Telemarketer
Telemarketers call customers or people to sell a product or get information for a company. Many people do not like to be contacted without prior consent so an employee working as a telemarketer has to possess experience working with customers and a lot of patience.
If you are looking for a career in customer service, you have chosen a very popular field that always has available job openings for all experience and education levels.